The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Parking
Luggage storage
24-hour services
General
Free Wi-Fi
Guest Parking
Electric kettle
Dining
Bar/ Lounge area
Room features
Air conditioning
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
12 18 Dean Street,
Newcastle upon Tyne,
United Kingdom,
NE1 1PG,
Tyne and Wear
Map view
12 18 Dean Street,
Newcastle upon Tyne,
United Kingdom,
NE1 1PG,
Tyne and Wear
City landmarks
Bridge
Gateshead Millenium Bridge
1.6
km
Gallery
Baltic Centre for Contemporary Art
1.0
km
Museum
Discovery Museum
1.2
km
Museum
Life Science Centre
980 m
Museum
The Great North Museum
1.3
km
Gallery
The Biscuit Factory
1.3
km
Museum
Victoria Tunnel
1.5
km
Mall
Eldon Square
880 m
Stadium
St James' Park
1.2
km
Square
The Blue Carpet
750 m
Church
Cathedral Church of St Mary
800 m
Gallery
Laing Art Gallery
800 m
Nearby
Night club
Newcastle Castle
180 m
Market
The Quayside
420 m
Bridge
The Tyne Bridge
330 m
Bridge
High Level Bridge
340 m
Church
Saint Nicholas Cathedral
170 m
St Nicholas Square
Newcastle Cathedral
170 m
Bridge
Swing Bridge
310 m
Market
Grainger Market
550 m
Grainger Street Newcastle city centre
Grainger Town
580 m
Museum
Holy Jesus Hospital
330 m
Cinema
Tyneside Cinema
290 m
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
260 m
Monument
Grey's Monument
550 m
Grey Street
200 m
48 Westgate Rd
George Stephenson Monument
360 m
Church
St John the Baptist Church
400 m
Museum
St Mary's Heritage Centre
470 m
Shopping Area
Central Arcade Newcastle
600 m
Restaurants
Zucchini Pasta Bar
320 m
55 Degrees North Pilgrim Street
Akenside Traders
160 m
Dean Street
Queens Cafe
180 m
9E Queen Street
GG's Sandwich Shop & Cafe
270 m
Cuthbert House All Saints Business Centre
The Little Fishy
470 m
Quayside Wesley Square
Signor Prosecco
330 m
25 King Street
Laneway & Co
400 m
17-19 High Bridge
Deli Central
370 m
Arch 9 Forth Street
Dog and Scone
490 m
22 Pudding Chare
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
friendly staff
great location
worn-out rooms
parking confusion
7.2/10
Very good
Rooms
6.7
Location
8.4
Service
8.0
Dining
7.4
Guest reviews
7.2/10
based on 18 reviews
7.9
7.9/10 based on 1595 reviews
Steve
United Kingdom,
May
2024
8.4/10
I was pleasantly surprised by the size of the rooms, they were much bigger than I had anticipated. Though a bit worn out and could use a fresh coat of paint, the beds were comfortable and it was definitely worth the money. The staff were lovely and I would definitely choose to stay there again.
Rooms
8.0
The rooms were spacious and the beds were lovely.
Service
9.0
The service was pleasant with a varied breakfast and thoughtful extras in the room. The staff were very friendly and went out of their way to be helpful.
Location
9.0
The hotel's location was perfect, right on the main street close to all shops, restaurants, and bars. I didn't need to use public transport much and it was within walking distance to all major attractions.
Dining
9.0
The dining experience was superb with cooked-to-order meals that were very tasty. The homemade jams were a nice touch.
Facilities
7.0
The hotel had good facilities, and the multi-storey parking just behind the hotel was convenient. However, the lack of clear information led to a parking ticket while checking in.
friendly staff
worn-out rooms
Luis
United States,
April
2024
7.8/10
The hotel is ideally located in the historic part of Newcastle, close to Tyne Bridge. It offers spacious and comfortable rooms, with some minor issues with heating. The service was a mix of being cheeky and very helpful, with a fantastic location. Despite minor inconveniences like the presence of a sleeping bag outside, the value for money and convenience of the location are standout features. The dining experience was good value with well-prepared meals.
Rooms
7.0
The room was spacious and comfortable, but the heating needed adjustment as it was very hot. Rating it a 7 due to the heating issue.
Service
8.0
The service was a mix of cheeky and helpful, with staff being quite nice overall. The fantastic location added to the positive experience. Rating it a 8 for the friendly and helpful staff.
Location
9.0
The location is perfect for both business and leisure purposes, being close to the train station and Theatre Royal. Despite minor issues, the value for money is notable. Rating it a 9 for the convenient location.
Dining
8.0
The dining experience offered good value with freshly prepared meals. Rating it an 8 for the value and pleasant dining experience.
Facilities
7.0
The hotel provides adequate facilities for a comfortable stay, with a few minor drawbacks. Rating it a 7 for the overall facilities available.
Charles
United States,
April
2024
7.6/10
My stay at the hotel was a mixed experience. The rooms were initially not ideal, with issues like warmth due to no air conditioning, noise from the street and revellers, and even some holes in the walls, although the staff promptly addressed this by relocating us to a better room. The service was friendly and helpful, and the location was convenient for accessing various parts of the city center, despite some security light disturbance. The dining experience was enjoyable, offering fresh and good quality meals, although the facilities could be improved.
Rooms
7.0
Service
8.0
The staff was friendly and helpful during our stay.
Location
8.0
The hotel's location was quite convenient for exploring the city center and accessing various areas with ease.
Dining
8.0
The dining experience was enjoyable, with good quality and fresh meals that were satisfying.
Facilities
7.0
The facilities were decent, but there is room for improvement to enhance the overall guest experience.
Robert
United States,
March
2024
5.2/10
My stay at the hotel was a bit of a mixed bag. On the one hand, the location was amazing, right down the hill from nice bars and a short walk to the shopping area. However, the rooms were not what I expected - dirty, noisy windows, and old curtains. The service was neither helpful nor friendly, which was disappointing. The dining experience was really good, with freshly cooked meals, but the overall cleanliness and maintenance of the hotel's facilities left something to be desired.
Rooms
5.0
The rooms were dirty and uncomfortable, with noisy windows and old curtains.
Service
5.0
The service was not very helpful or friendly.
Location
7.0
The location was great with easy access to bars and restaurants, but the hotel itself was a bit worn out.
Dining
8.0
The dining experience was excellent with freshly cooked meals.
Facilities
5.0
The facilities were lacking in cleanliness and maintenance.
convenient location
dirty rooms
Wayne
United Kingdom,
March
2024
8.0/10
I had a mixed experience at this hotel. The rooms were very dirty but at a good standard; they were generously sized but very hot despite the cold outside with the heating turned off. The service was a highlight, with friendly and helpful staff despite challenges. The location was superb, offering easy access to key areas. The dining was a pleasant surprise with good value, although the cleanliness of the hotel put me off slightly.
Rooms
7.0
The rooms were at a good standard, but unfortunately very dirty.
Service
9.0
The staff were friendly and helpful despite facing challenges, like a large Hen Party.
Location
9.0
The location was superb, conveniently situated between the quayside and diamond strip.
Dining
8.0
The dining experience was surprisingly good value with a variety of choices, but the cleanliness of the hotel was off-putting.
Facilities
7.0
The facilities provided were satisfactory, although more attention to cleanliness is needed.
friendly staff
dirty rooms
Lee
United States,
February
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The room was lovely, clean, and comfortable with nice bars nearby, but the early morning noise from the industrial bins was a bit disruptive. The service was friendly overall, but some issues arose, particularly with room temperature and mattresses. The location was excellent, centrally situated near great bars and restaurants, although I found it a bit noisy in the center of Newcastle. The dining experience was pleasant, with friendly staff, though the ending time was a bit early for my liking. Overall, it was a reasonably priced stay near the vibrant heart of the city.
Rooms
8.0
The room was clean, spacious, and well-decorated, with nice bars around it.
Service
7.0
The staff were great and very friendly.
Location
9.0
The location was excellent, centrally located in the heart of Newcastle near many good bars and restaurants.
Dining
7.0
The dining experience was enjoyable, with friendly service, though the timing was a bit early for me.
Facilities
8.0
The facilities were good overall.
Timothy
United States,
January
2024
7.4/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and the breakfast offered was good, but the layout of the rooms seemed confusing and possibly unsafe. However, the location was convenient with amenities nearby.
Rooms
7.0
The rooms were clean and the breakfast was good, but the layout felt like a maze of corridors.
Service
9.0
The service was warm and welcoming, especially the lady with the blonde hair at reception.
Location
8.0
The location was within walking distance to the city center and had nice bars around it.
Dining
6.0
The staff were friendly, but the breakfast was a bit overpriced, trying to charge extra for certain items.
Facilities
7.0
The facilities were good overall but nothing extraordinary.
Steve
United States,
December
2023
7.6/10
My stay at the hotel had its ups and downs. The room, although overall clean and featuring a good-sized bed, faced a wall through a broken window. The shower provided cold water, and the room was uncomfortably hot. Unfortunately, street noise disrupted my sleep. On the bright side, the staff was friendly and helpful, guiding me on online parking payments. The location was excellent for both shopping and enjoying the nightlife, right in the heart of Newcastle. The dining experience had its hits and misses, with delicious but limited options available. The facilities were adequate, but some improvements could be made.
Rooms
7.0
The room was generally clean with a comfortable bed, but the broken window and noisy environment affected my stay.
Service
8.0
The staff were friendly and offered guidance on online parking payments.
Location
9.0
The hotel's location is fantastic for shopping and nightlife, right in the vibrant heart of Newcastle.
Dining
7.0
The dining experience offered a decent selection, but some menu options were missing, impacting the overall experience.
Facilities
7.0
The facilities were sufficient but could benefit from enhancements.
Tim
United States,
November
2023
8.8/10
My stay at the hotel was fabulous! The location was amazing, just a short walk from the vibrant bars and a 10-minute stroll to the shopping area and St James Park. The rooms were massive and generally pretty cozy, although some parts had low ceilings. The reception staff were particularly welcoming and always ready to give advice on activities in the city. The hotel is perfect for a night out in Newcastle, being close to the train station, shops, bars, and the lovely Quayside.
Rooms
8.0
The rooms were generally pretty cozy with minimal issues, although some areas had low ceilings.
Service
9.0
The reception staff were friendly and welcoming, offering excellent advice on city attractions.
Location
9.0
The hotel's location is ideal for exploring Newcastle, with easy access to bars, shops, and the train station.
Dining
9.0
The dining experience was excellent, with a good choice of reasonably priced options, including delicious vegetarian couscous.
Facilities
9.0
The facilities were top-notch and offered a great experience for a reasonable price.
Paul
United States,
October
2023
7.2/10
My stay at the hotel was a mixed experience. The rooms, although cozy and well-equipped with complimentary toiletries and hot drinks, didn't quite match the expectations set by the photos. The windows wouldn't stay open, and the rooms were uncomfortably hot at times. Despite some cleanliness issues outside the hotel, the breakfast was a highlight. The service was a bit of a letdown initially due to unexpected extra charges, but overall the staff was friendly and helpful. The location was excellent for exploring Newcastle, with easy access to the train station and city center. However, the dining experience fell short of expectations with limited choices and discrepancies in the menu offerings. Overall, it was a decent stay with some room for improvement.
Rooms
7.0
The rooms were a good size and stylish, but had issues with temperature control and cleanliness.
Service
8.0
The service was friendly and helpful, although I wasn't informed about additional charges upfront.
Location
9.0
The hotel's location was excellent, close to transportation hubs and ideal for exploring Newcastle.
Dining
6.0
While the breakfast was good, the dining experience lacked variety and accuracy in menu options.
Facilities
6.0
The hotel could benefit from some maintenance and cleanliness improvements.
Colin
United Kingdom,
October
2023
7.6/10
Being on the 3rd floor, the room was small and dark with a tiny window, making it too warm. Despite this, the central location made everything easily accessible. The service was friendly and accommodating, especially the lady with blonde hair at reception. The hotel provides a great base for exploring the city, though the presence of a sleeping bag at the entrance was off-putting. Overall, a decent option considering the price and location.
Rooms
7.0
The room on the 3rd floor was small and dark but had a very small window, making it hot. Managed to turn off the radiator to cool down.
Service
8.0
The staff were friendly and provided spare duvet covers. The lady with blonde hair at reception was warm and welcoming.
Location
8.0
The hotel is centrally located, ideal for shopping during the day and enjoying the nightlife. Despite some homeless presence, it is within walking distance of key spots.
Dining
8.0
The dining experience was good with plenty of friendly staff. The breakfast was nicely cooked and adequate.
Facilities
7.0
The facilities were good overall, but the presence of a sleeping bag at the main entrance was a negative point.
James
United Kingdom,
September
2023
7.2/10
My stay at the hotel was a mixed experience. While the Surtees Hotel provided clean, airy, and comfortable rooms, the view from my window was disappointing as it overlooked a dirty fire escape stairway. The service was pleasant, especially the reception staff who were helpful. The location was ideal for my plans, but the dining options had some drawbacks with late breakfast timings.
Rooms
7.0
The room at the Surtees Hotel was everything I expected - clean, airy, and comfortable. However, the view from the window onto the dirty fire escape stairway was a letdown.
Service
8.0
The reception staff at the Surtees Hotel were friendly and helpful, making my check-in experience very pleasant.
Location
8.0
The location of the hotel was ideal for my plans, and it offered a glimpse of real Newcastle pet geordieness. However, the view from the outside left something to be desired.
Dining
6.0
The breakfast timings were not ideal for my schedule, starting late, and on the second day, things weren't fully ready by the time I needed to head out.
Facilities
7.0
The Surtees Hotel offers convenient parking and is situated close to the town center, making it a practical choice for travelers.
Patricia
United Kingdom,
September
2023
7.8/10
The hotel's location is ideal for exploring the vibrant areas of Newcastle, and the rooms, despite some cleanliness issues, offer warmth and comfort. The staff is friendly and helpful, but some lapses in communication were noted. Dining options were varied, and the hotel is conveniently situated for city exploration.
Rooms
7.0
The room was warm, comfortable, and clean, although there were visible stains in some areas.
Service
7.0
The staff were lovely and helpful, but there were some communication oversights.
Location
9.0
The hotel's location is perfect for visitors interested in exploring Newcastle, with access to various attractions and dining options nearby.
Dining
8.0
The dining options were plentiful and diverse, with a nice breakfast selection.
Facilities
8.0
The facilities were good quality and added value to the stay.
Larry
United States,
September
2023
7.6/10
My stay at the hotel was quite mixed. The rooms, despite being spacious, overlooked a noisy pub area which was a downside, but they were of a good size. The service, however, was exceptional with very friendly and helpful staff. The location was central, although the proximity to a gentlemen's club and railway viaduct might not suit everyone. The dining experience was good with freshly cooked options despite some hiccups. The facilities were adequate, but there were minor issues to consider.
Rooms
7.0
The rooms were of good size but overlooked a noisy pub area.
Service
9.0
The staff were all very friendly and welcoming.
Location
8.0
The hotel is centrally located but near a gentlemen's club and railway viaduct.
Dining
7.0
The dining experience was good with freshly cooked options but had some minor issues.
Facilities
7.0
The facilities were adequate with some minor issues.
Justin
United States,
August
2023
6.4/10
The hotel is conveniently located near the nightlife and plenty of restaurants, making it great for a night out. The rooms, however, were not soundproof and had some maintenance issues, which affected the quality of sleep. The service was fantastic, especially with their helpfulness in letting us back in whenever needed. The location, although close to attractions, could be challenging to find initially and had some noise disruptions. The dining experience was lovely, but there were issues with staff availability. Overall, a decent choice for a leisure trip or stag do.
Rooms
5.0
The rooms were not soundproof, with maintenance issues like scuffed paintwork and noisy sewage pipes running through.
Service
9.0
The service was fantastic, with thoughtful and efficient staff who were helpful when needed.
Location
7.0
The location was good, near nightlife and plenty of restaurants, although slightly hard to find initially with some noise disruptions.
Dining
6.0
The dining was cooked to a high standard, but there were issues with staff availability, affecting the overall experience.
Facilities
6.0
The facilities were satisfactory, but there were some issues that need attention to enhance the overall guest experience.